Customer Management

Innosmarti’s customer management system simplifies storing, organizing, and accessing customer data. It allows easy profile management, tracks appointments, and monitors preferences, enabling personalized experiences that enhance retention and satisfaction through tailored services based on customer history and preferences.

Customer Information

Innosmarti allows you to store and manage detailed customer information, including contact details, appointment history, preferences, and notes. This feature helps you maintain up-to-date records on every client, ensuring a personalized and efficient service experience. With easy access to vital information, your staff can provide better, faster service, making every interaction more meaningful and professional.

Manage Transformation Images

Track and showcase your clients’ transformations with Innosmarti’s image management feature. Upload before-and-after photos directly to customer profiles, documenting their progress over time. This feature helps you highlight the results of your services, providing clients with visual proof of their transformations, which can improve customer satisfaction and act as powerful marketing material for your salon or spa.

Attach Files to Customer Profiles

Innosmarti’s customer profile system allows you to attach relevant files directly to each client’s account. From contracts and waivers to personalized care plans or treatment history, attaching files ensures that all important information is centralized. This feature streamlines access to necessary documents, making your workflow more efficient and ensuring that your team has everything they need at their fingertips during client appointments.

Notes

Keep your customer interactions detailed and organized with Innosmarti’s notes feature. Add and view notes on customer profiles, noting preferences, past issues, or specific instructions for upcoming appointments. Notes are stored securely and accessible to your team, ensuring a consistent experience for every client. This tool helps maintain communication and continuity between appointments, making sure that every detail is remembered.

Forms

Create and manage customer forms with ease using Innosmarti’s form functionality. Whether it’s consent forms, health questionnaires, or service-specific forms, you can customize and attach forms to customer profiles. These forms help collect essential information, ensuring a streamlined check-in process and providing legal and medical documentation when necessary. You can also automate form reminders and approvals, making client onboarding more efficient.

Memberships

Innosmarti’s membership feature allows your clients to sign up for exclusive membership programs that offer special discounts, priority booking, and other perks. Managing memberships becomes easier with automated renewals, tracking of benefits, and communication tools to keep members engaged. This feature fosters customer loyalty and helps increase revenue by providing clients with added value and incentivizing long-term relationships with your salon or spa.

Packages

Create and manage service packages with Innosmarti, offering clients discounted rates when they book multiple treatments or services. These packages are fully customizable, allowing you to bundle services based on client preferences. With easy tracking, clients can redeem packages across multiple visits, and you can automate reminders for unused services. This feature boosts sales and encourages repeat business by offering value to your customers while optimizing your service offerings.

Discover Why Customers Adore Innosmarti!

Saravana Kumar

Founder of Innosmarti

Founded in 1998 and incorporated in 2004, Innosmarti has been a leader in salon and spa technology for over 25 years, delivering innovative software solutions that empower businesses.